Privacy notice
How we handle the data you give us when you ask for a proposal: what data, why, for how long and what rights you have.
Courtesy translation. The Portuguese version prevails.
Who we are
The controller of your data is Sol de Volta. Privacy contact: [email protected]. We have no data protection officer (not required at this stage).
What this service does
We receive your request for a proposal for your solar system and contact you to carry out an assessment (remote first; a site visit only if needed) and prepare a written proposal. We reply within 48 hours.
This page has no prices, orders or payments and does not receive files. Photos are optional and are sent by email, not through the request.
Intended for adults (18+). We do not seek data from children.
What data we process, why, on what legal basis and for how long
Legal bases (GDPR Art. 6(1)): (b) steps at your request before a contract; (a) your consent; (f) legitimate interests of the controller.
Retention periods
- R-A: 12 months after last contact if no contract; then we delete or anonymise. Earlier on request.
- R-B: photos received by email deleted (from the mailbox, including its trash) within 30 days after the assessment is completed or when you withdraw; at most 90 days if the request does not proceed.
- R-C: survey answers identifiable for 12 months (with R-A); then anonymous aggregate only, no identification.
- R-D: consent record for the life of the related request data plus 3 years; we keep only the record.
- R-E: until you withdraw consent; review at 24 months.
- R-F: technical logs 30 days; backups 30 days.
- R-G: as R-A, but deleted or redacted at once if the note contains health or third-party data.
- R-H: request saved on this device: up to 24 h after the last save, on send, on start again or when you untick the box.
| ID | Data | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| F-01 | Name (required) | Identify you and address you in the request and the assessment | (b) | R-A |
| F-02 | Mobile number (required) | Contact you to reply to the request, schedule the assessment and deliver the proposal | (b) | R-A |
| F-03 | Email (optional) | Send the proposal, the assessment result and notices | (b) | R-A |
| F-04 | Postcode (required; no full address) | Assess your request and plan visit logistics | (b) | R-A |
| F-05a | Property type (optional) | Check eligibility | (b) | R-A |
| F-05b | Owner or tenant (optional) | Check eligibility | (b) | R-A |
| F-06 | Monthly electricity bill band (optional) | Size the proposal | (b) | R-A |
| F-08 | Equipment label photo, sent by you by email (optional; may show model and serial number) | Identify existing equipment | (b) | R-B |
| F-09 | Electricity bill photo, sent by you by email (optional; shows name, address, NIF, CPE, history) | Read consumption and tariff; we use only electricity supplier, tariff, power and consumption, then delete the photo | (b) | R-B |
| F-10 | Survey: budget for the main service, VAT included (optional) | Market and pricing validation | (a), survey checkbox | R-C |
| F-11 | Survey: urgency (optional) | Prioritise follow-up and validation | (a), survey checkbox | R-C |
| F-12 | Survey: situation (optional) | Segment analysis | (a), survey checkbox | R-C |
| F-13 | Survey: blackout experience (optional) | Validate the need for backup | (a), survey checkbox | R-C |
| F-14 | Services of interest (optional) | Tailor the proposal | (b) | R-A |
| F-15 | Survey consent record: checkbox state, text version, timestamp; and confirmation that you saw this notice | Prove consent (GDPR Art. 7(1)) and that the notice was shown | (f) | R-D |
| F-16 | Opt-in to contact about offers (optional, separate box, unticked) | Contact you about offers after your request (Law 41/2004) | (a) | R-E |
| F-17 | Emails you send us (including the sender address) | Handle the request, schedule, clarify | (b) | R-A (mailbox thread deleted at expiry) |
| F-18 | Internal record: status, notes, outcome, dates, request ID | Run and track requests | (b) while the request is active; (f) afterwards for a limited record | R-A |
| F-19 | Technical data: IP, browser, submit time, tool, host and mailbox logs, backups | Security, anti-spam and operations | (f) | R-F |
| F-20 | Request source (referral or URL parameter), if tracked | Understand how you found us | (f) (cookieless); (a) if cookies are ever used | R-A |
| F-21 | Survey: willingness to wait for support (optional) | Validate the support offer | (a), survey checkbox | R-C |
| F-22 | Has solar panels installed (optional) | Qualify the request | (b) | R-A |
| F-23 | Inverter brand (optional, if you have panels) | Prepare the assessment | (b) | R-A |
| F-24 | Battery present and working (optional, if you have panels) | Prepare the assessment | (b) | R-A |
| F-25 | Installation age (optional, if you have panels) | Prepare the assessment | (b) | R-A |
| F-29 | Backup during power cuts: whether you have it and whether it works (optional, if you have panels) | Prepare the assessment | (b) | R-A |
| F-26 | Preferred contact channel (optional) | Contact you the way you prefer | (b) | R-A |
| F-27 | Preferred contact time (optional) | Schedule the call-back | (b) | R-A |
| F-28 | Free-text note, max 300 characters (optional; do not write health or third-party data) | Let you add context to the request | (b) | R-G |
| F-30 | Request saved on this device (optional, only if you tick the box): answers and screen, in your browser storage; never sent | Let you resume an unsent request on the same device | (a), own box, independent of the survey | R-H |
Legitimate interests (f), in short: keeping proof of consent and of the notice and being able to answer claims (F-15, F-18 after the request); protecting the form against abuse and failures (F-19); measuring request sources without cookies (F-20). We process the minimum, for a short time, in a way you would expect on a form like this. You can object (see “Your rights”).
Texts you accept in the request
The request has the boxes below, never ticked at the start. Each has one text: what you read here is what you see in the request.
Privacy acknowledgement (required)
I have read the Privacy notice. I know the controller is Sol de Volta and that my data will be used to answer my request.
Optional survey (F-15)
I agree that the answers I gave to the questions marked with • may be stored and used to study the market and improve the service. If I do not tick this box, those answers are not sent or stored. I can withdraw this consent at any time by writing to [email protected]. The answer to my request and the quote do not depend on this consent.
Contact about offers (F-16)
I want to be contacted by email about offers after my request. I can withdraw this consent at any time.
Save the request on this device (F-30)
Save this request on this device for 24 h, so you can resume it later (optional). It stays on this device only. We delete it when you send, or right away if you untick this box. It does not depend on the survey.
Notice on submit
By submitting, your data goes to Sol de Volta, the controller. Details in the Privacy notice.
Required data and consequences
To send the request we need your name, mobile number and postcode, and your confirmation that you have read this notice. Without them we cannot answer the request. All other questions are optional, and so are the survey, contact about offers and photos: the request works without them.
We do not ask for passwords to equipment or monitoring portals; if you send one, we delete it and advise you to change it.
Who we share data with
We use providers that process data on our behalf, for example for the form, the request record, sending email and hosting the page, always under a processing agreement (GDPR Art. 28).
We do not sell your data and do not use automated decision-making: the assessment and the proposal are reviewed by a person.
Transfers outside the EU
We prefer services with data in the EU. If a provider processes data outside the European Economic Area, we require appropriate safeguards (standard contractual clauses or an adequacy decision).
Your rights
At any time you may: access your data, rectify it, erase it, restrict processing, object to processing based on legitimate interests, request portability (for data processed by consent or at your request), and withdraw consent without affecting what was done before.
To withdraw a consent or use a right, write to [email protected]. We delete or flag your record within 7 days and confirm in writing within 30 days. Backups expire up to 30 days later.
You may also lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), www.cnpd.pt.
Changes
If we change providers, purposes or the controller, we update this notice. Consent text version: B-v5 (the Portuguese version prevails).